Refund policy

Return & Refund Policy

At our store, we take great care in delivering high-quality chocolates and essential oils. Due to the nature of our products, our return and refund policy is designed to ensure safety, hygiene, and customer satisfaction.

1. Returns Eligibility

• Chocolates: Due to their perishable nature, chocolates are not eligible for returns.
• Essential Oils: Returns are accepted only if the product is unused, unopened, and in its original packaging.

2. Damaged or Incorrect Orders

If you receive:

• A damaged product
• A defective item
• The wrong product

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging

We will review the issue and offer a replacement or full refund if approved.

3. Refunds

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to your original payment method.
• Shipping charges are non-refundable, unless the issue was caused by us.

4. Non-Returnable Items

• Opened or used essential oils
• Chocolates that were not stored properly after delivery
• Products purchased during clearance or sale (unless damaged)

5. Cancellations

• Orders can be cancelled within 12 hours of placing the order.
• Once shipped, orders cannot be cancelled.

6. Storage Responsibility

• Chocolates should be stored in a cool, dry place away from heat.
• Essential oils should be kept sealed and away from direct sunlight.

We are not responsible for damage caused due to improper storage after delivery.

7. Contact Us

For any concerns, please reach out to our support team at
cocoasecret16@gmail.com