Shipping policy
Shipping Policy
We aim to deliver your orders safely, quickly, and in perfect condition.
1. Order Processing
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next working day.
- You will receive a confirmation email once your order is shipped.
2. Shipping Time
- Standard Delivery: 3–7 business days (depending on location)
- Delivery timelines may vary due to weather, courier delays, or remote locations.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location.
- We may offer free shipping on selected orders or promotions.
4. Special Handling for Chocolates
- Chocolates are sensitive to heat and may melt during transit, especially in warmer regions.
- We use protective packaging, but slight softening or shape changes may occur and do not qualify as damage.
- We recommend refrigerating chocolates upon delivery.
5. Delivery Issues
If your order is:
- Delayed beyond the estimated time
- Marked delivered but not received
Please contact us within 48 hours, and we will assist you.
6. Incorrect Address
- Please ensure your shipping address is accurate.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Re-shipping charges may apply.
7. Order Tracking
- Once shipped, you will receive a tracking link via email or SMS to monitor your delivery.
8. Failed Delivery Attempts
- Our courier partners may attempt delivery multiple times.
- If delivery fails due to unavailability, the package may be returned, and re-shipping charges will apply.